Check-In Staff Guide

This guide is for event check-in staff who have been assigned to help with attendee check-ins.

Welcome!

You've been added as check-in staff for an event. This guide will help you check in attendees quickly and efficiently using either the MeetPure mobile app or web portal.

Your Role

As check-in staff, you can:

• ✅ Scan QR codes on tickets

• ✅ Search for attendees by name or ticket number

• ✅ Mark attendees as checked in

• ✅ View check-in statistics

For security, you cannot:

• ❌ See attendee personal information (phone, address)

• ❌ Modify event details

• ❌ Access financial information

• ❌ Export attendee lists

Getting Started

You Should Have Received

When added as check-in staff, you received an email with:

1. QR code - For mobile app login

2. Direct link - For web portal access

3. Event details - Name, date, and venue

Important: Your access expires after 30 days. Contact the organizer if you need extended access.

Choose Your Method

You can check in attendees using either:

• Mobile App (Recommended) - Fastest for QR scanning

• Web Portal - Works on any device with internet

Method 1: Mobile App (Recommended)

Step 1: Install the App

Android

• Open Google Play Store

• Search "MeetPure Check-In"

• Install the app

• Direct link

iPhone

• iOS version coming soon

• Use web portal instead

Step 2: Login to App

Option A: Scan QR Code (Easiest)

1. Open the MeetPure Check-In app

2. Tap "Scan Auth QR"

3. Point camera at the QR code in your email

4. You're logged in!

Option B: Click Link on Phone

1. Open the email on your phone

2. Click the authentication link

3. App opens and logs you in automatically

Step 3: Check In Attendees

Main Screen Shows:

• Event name and date

• Check-in progress bar

• Statistics (checked in / remaining / total)

To Check Someone In:

Scanning QR Codes (Fastest - 3 seconds)

1. Tap the QR Scanner button (camera icon)

2. Point at attendee's ticket QR code

3. You'll see one of these:

   • ✅ Green screen = Successfully checked in

   • ⚠️ Yellow screen = Already checked in (tap "Check in anyway" if they're re-entering)

   • ❌ Red screen = Invalid ticket

Manual Search (When QR Won't Scan)

1. Tap Manual Entry or Search

2. Type attendee's:

   • Name, OR

   • Ticket number, OR

   • Email

3. Tap on their ticket

4. Tap Check In

What You'll See:

• Attendee name

• Ticket type/section

• Check-in status

• Previous check-in time (if already checked in)

Method 2: Web Portal

Step 1: Access Portal

1. Open any web browser (Chrome, Safari, Firefox)

2. Click the direct link from your email

3. You're automatically logged in

Step 2: Check In Attendees

Search for Attendees:

1. Type in the search box:

   • Name (first or last)

   • Email address

   • Ticket number

   • Order ID

2. Click Search

Check Them In:

• Green "Check-in" button = Not checked in yet → Click to check in

• Yellow "Re-check-in" button = Already checked in → Click only if they're re-entering

Information Shown:

• Ticket number

• Attendee name

• Ticket type

• Current status

• Check-in history

During the Event

Common Situations

"Already Checked In" Message

What it means: Someone already scanned their ticket

What to do:

• Ask if they left and are re-entering

• If yes → Tap "Check in anyway" or "Re-check-in"

• If no → They may be at wrong entrance or someone else used their ticket

QR Code Won't Scan

Try these fixes:

1. Ask attendee to increase screen brightness

2. Wipe camera lens

3. Move to better lighting

4. If still not working → Use manual search

Can't Find Attendee

What to check:

• Try alternate spellings

• Search by email instead

• Try partial name (just first or last)

• Ask for their order confirmation number

• If still not found → Direct to organizer/help desk

No Internet Connection

Mobile App: Will show connection error - wait for connection to restore Web Portal: Won't work offline - switch to mobile app if possible

Best Practices

For Fast Check-Ins:

• Ask attendees to have QR codes ready

• Keep camera lens clean

• Stand in well-lit area

• Have backup device ready

Communication:

• Be friendly and welcoming

• If there's an issue, stay calm

• Direct complex problems to organizer

• Know where help desk is located

Security:

• Don't share your login with others

• Don't check in people without valid tickets

• Report suspicious activity to organizer

• Log out when finished

Quick Reference

Check-In Status Colors

Speed Tips

1. QR Scanning: 3-5 seconds per person

2. Manual Search: 10-15 seconds per person

3. Keep line moving: If issue, ask person to step aside

4. Batch families: Check in groups together

What You CAN'T Do

Remember, for security you cannot:

• Change ticket information

• Issue new tickets

• Process refunds

• See payment details

• Access other events

Troubleshooting

Mobile App Problems

Web Portal Problems

General Issues

End of Event

Checklist

• Check final statistics

• Report any issues to organizer

• Log out of app/portal

• Delete any screenshots of attendee info

• Return any borrowed devices

Your Access

• Remains active for 30 days

• Will automatically expire

• Contact organizer if needed again

Tips from Experienced Staff

"Have people get their QR codes ready while in line - saves tons of time!"

"If someone's name has special characters, try searching without them."

"Keep a portable charger handy - phones die quickly with constant scanning."

"Smile and welcome people - you're their first impression of the event!"

"If multiple entrances, make sure attendees know they can use any entrance."

Need Help?

During Event (Urgent):

• Find the organizer or designated help desk

• Call/text organizer (if number provided)

Technical Issues:

• Try the other method (switch between app/web)

• Ask another staff member for help

Before/After Event:

• Reply to your invitation email

• Contact: support@meetpure.events

Quick Start Card

Save this for event day:

1. Open MeetPure Check-In app or web link

2. Tap QR scanner button

3. Scan attendee's ticket

4. Confirm check-in on green screen

5. Repeat for next attendee

Remember:

• 🟢 Green = Check in

• 🟡 Yellow = Already in (ask first)

• 🔴 Red = Problem (get help)