This guide is for event organizers and team members who manage events on MeetPure Events.
Table of Contents
Part 1: Manual Check-In - Available to all
Part 2: Smart Check-In - Requires enablement
Overview
MeetPure Events offers two check-in approaches:
Manual: Export CSV attendee lists from Ticket Orders page (always available)
Smart: Add staff who scan QR codes with mobile app (requires enablement)
Both methods let you view check-in status, track attendance, and export data for analysis.
Part 1: Manual Check-In
Available to all organizers - no enablement required
Export CSV from Ticket Orders and use printed/digital lists for check-in. Best for small to medium events.
Access Ticket Orders
Log in to MeetPure Events
Click Manage My Events
Click on your event title from the list of events
From the left sidebar navigation, click Publish section
Click Ticket Orders sub-menu item
You'll see the list of all ticket orders for your event
Export Attendee List
The Ticket Orders page has an Export dropdown button in the top right:
Tickets List - Downloads a CSV file with attendee name, email, order ID, ticket section, ticket number, purchase date, and any custom field responses
Orders List - Downloads a CSV file with order-level information
How to Use the CSV for Manual Check-In
Download the Tickets List CSV and use the spreadsheet on a computer or print it to verify attendees at your event entrance.
Part 2: Smart Check-In
For larger events, smart check-in lets you instantly find, scan, and check in attendees using the web interface (computer/tablet) or dedicated mobile app. Perfect for multiple entrances, high-volume events, or when you need real-time check-in tracking.
Understanding the Difference
Team Members = Organizers and team admins who already have full access to your event
Can view all order details, financial data, and attendee information
Can check in attendees from Ticket Orders page
Already part of your team in MeetPure Events
Check-In Staff = External helpers you add specifically for check-in only
Limited access - can ONLY scan QR codes and search attendees
Cannot see financial data, export lists, or modify event details
Receive temporary credentials via email
Perfect for volunteers, venue staff, or temporary helpers
About the MeetPure Events Check-In App
What is it? A dedicated mobile app for check-in staff to scan QR codes at event entrances. Staff can quickly scan attendee tickets, search by name, and mark check-ins in real-time.
Note: The mobile app is available for check-in staff only. Team members use the web-based Ticket Orders page to check in attendees.
Where to get it?
Android: Available now - visit meetpure.events/checkin-app for download link
iOS: Coming soon (currently Android only)
No Android device? Use the Web Check-In portal (works in any browser)
How it works:
Staff receives email with QR code and login link
Open app and scan the QR code from email OR enter credentials manually
App shows your event and ready to scan attendee tickets
Scan attendee's ticket QR code → instant check-in confirmation
Search by name/email if attendee can't find their ticket
Why use the app?
✅ Faster scanning with device camera
✅ Optimized for mobile devices
✅ Simple interface - just scan and go
✅ Available for check-in staff only
Web Portal Alternative: If staff don't have Android devices, they can use the Web Check-In portal link from their email. Works on any phone/tablet/computer with a browser.
Option A: Team Members Check In
Who: Organizers and team admins with full event access
How to Check In:
Go to Publish → Ticket Orders (web interface only - no mobile app for team members)
Click on any order ID
Click "Check in" on individual tickets or "Check in all" for the order
System records check-in with timestamp
When to Use: Small teams, single entrance, or when organizers handle check-in directly.
Option B: Dedicated Check-In Staff
Who: Limited-access helpers (volunteers, venue staff, etc.)
How to Add Staff:
Go to Publish → Check-In Staff
Click Add Check-In Staff
Enter name, email, phone (optional)
Staff receive email with QR code and web portal link
Staff Check-In Process:
Staff opens MeetPure Events app (Android only for now) or web portal
Scan attendee's ticket QR code
System confirms check-in and records who checked them in
Staff Permissions: Can only scan QR codes and search attendees. Cannot view financial data or export lists.
Managing Staff: View activity, resend credentials, or delete access from Check-In Staff page.
When to Use: Multiple entrances, large events, or when you need helpers without full access.
Get the App: Visit meetpure.events/checkin-app to download the Android app.
Troubleshooting
Technical Issues
Problem | Solution |
|---|---|
Staff can't login | Regenerate and resend credentials from Check-In Staff page |
Slow check-ins | Check venue internet speed and WiFi connection |
Sync delays | Refresh app/browser; verify venue WiFi connection |
Missing attendees | Verify ticket status and check for refunds in Ticket Orders |
Staff Management Issues
Problem | Solution |
|---|---|
Staff no-show | Add backup staff immediately from Check-In Staff page |
Overwhelmed staff | Reassign staff from low-traffic areas |
Confused staff | Use Ticket Orders page to handle complex cases |
Attendee Issues
Problem | Solution |
|---|---|
Wrong event | Verify via Ticket Orders page |
Group confusion | Check in entire order at once from order detail page |
Special requirements | Handle directly via Ticket Orders page |
FAQ
Q: Can multiple staff check in simultaneously? A: Yes, all check-ins sync in real-time across all devices.
Q: Can I add staff during the event? A: Yes, go to Publish → Check-In Staff, add them, and they receive credentials via email immediately.
Q: Where do I download the mobile app? A: Visit meetpure.events/checkin-app for the Android app download link. Currently available for Android only (iOS coming soon). Staff without Android can use the Web Check-In portal link from their email.
Q: Can I export attendee list with check-in status? A: Yes, export Tickets List CSV from Publish → Ticket Orders → Export dropdown.
Q: What if an attendee lost their ticket QR code? A: Search Ticket Orders by name/email and check them in manually from the order detail page. Staff can also search by name/email in their app.
Getting Help
Navigation Quick Reference
Check-In Staff Management: Event → Publish (sidebar) → Check-In Staff
Ticket Orders & CSV Export: Event → Publish (sidebar) → Ticket Orders → Export dropdown
Manual Check-In: Event → Publish → Ticket Orders → Click order ID → Check in individual tickets
Support Resources
Documentation: Visit docs.meetpure.events for guides, tutorials, and detailed documentation.
Email Support: support@meetpure.events - We typically respond within 24 hours.
Premium Support: Phone support available for premium plan customers. Contact us at support@meetpure.events for phone support access.